Shipping and Orders FAQ
Everything you need to know about ordering, shipping and delivery at Vault of Vapes.
Shipping
How long will my order take?
Most orders are processed and dispatched within one to two business days. Delivery time after that depends on your province and the courier, and a tracking number is emailed to you as soon as your order ships.
How much is shipping?
Shipping is calculated at checkout based on your location. Orders over $100 ship free across Canada.
Do you ship across Canada?
Yes. We ship nationwide, subject to provincial vaping regulations. If a product cannot be shipped to your province, you will be notified at checkout.
How do I track my order?
A tracking number is generated when your shipping label is printed and sent to the email used at checkout. Please check your spam folder if you do not see it, or log in to your account to view tracking.
Do I need to be home to receive my order?
Vaping products require age verification on delivery, so a signature from someone of legal age may be required. If delivery is missed, your package is usually held at the nearest pickup location, where valid photo ID is needed to collect it.
My package is lost or arrived damaged. What do I do?
Contact us within five days of the delivery date with your order number and, for damage, a photo. We will open a claim with the courier and arrange a replacement or refund once it is resolved.
Orders and Payment
What payment methods do you accept?
We accept Bitcoin and Interac e-Transfer. After you place your order, we will send you the Bitcoin wallet address or the Interac e-Transfer details so you can complete payment. Your order is reserved while we wait for it to clear.
How do I pay after ordering?
Place your order and choose Bitcoin or Interac e-Transfer at checkout. We will then contact you with the payment details. Once payment is received, your order is processed and shipped.
Can I change or cancel my order?
If your order has not yet been fulfilled, contact us as soon as possible and we will do our best to update it. Once an order is fulfilled we are unable to change its details.
When do you restock?
We restock regularly and add new products often. If something is out of stock, check back soon or reach out and we will let you know.
Do I need to be a certain age to order?
Yes. You must be 19 or older to purchase from Vault of Vapes. Age is verified at checkout and on delivery.