Your satisfaction matters to us. Because our products contain nicotine and are intended for personal use, some returns are limited for health and safety reasons. Please read this policy before placing an order.

Damaged or defective items

If your order arrives damaged or a device is not working, contact us within five days of delivery with your order number and a photo. We may open a claim with our courier or the brand, and we will arrange a replacement or refund for verified faults.

Unopened items

Unopened products in their original, sealed packaging may be returned within 14 days of delivery. Return shipping is the responsibility of the customer unless the return is due to our error.

Items that cannot be returned

For safety reasons we cannot accept returns on opened or used disposables, pods or e-liquids, or on any product with a broken seal.

Lost in transit

If tracking shows your package has not moved or it has passed its expected delivery window, contact us and we will open a claim with the courier. Refunds or replacements for lost parcels are issued once the courier investigation is complete.

How refunds are issued

Approved refunds are returned to your original payment method, usually within five to ten business days of us receiving and inspecting your return.